FAQ

Frequently Asked Questions

  • Saturday, December 9th: 10am to 9pm

    Sunday, December 10th: 10am to 6pm

  • Mizner Park Amphitheater is a beautiful outdoor venue at the end of Mizner Park located at:

    590 Plaza Real, Boca Raton, FL 33432

    Map Link

  • Yes, there will be a box office at the gate of the festival where tickets can be purchased onsite at a higher price than online therefore we encourage you to purchase in advance. To buy online, please visit our ticket page.

  • Yes, and they are available at a discounted price compared to the box office.

    You can purchase on our ticket page.

    Please have the QR code ready on your phone for scanning at the entrance to the festival. You may also print the ticket that is emailed to you if you prefer.

  • Adult & Child Entry Tickets are available for purchase - your choice of Saturday or Sunday. If you would like to come both days, you will need to purchase a tickets for two separate days.

    This ticket includes the following:

    • Entry into the Festival

    • Live Holiday Shows, Magic & Music

    • Photos with Santa

    • Access to Pop-Up Shopping Village to include Specialty Food Vendors (with items and food for purchase)

    • Baby & Toddler Soft Play Area & Bounce (0 – 24 months)

    *Ride wristbands and activity tickets may be purchased onsite for any of the additional rides, games and activities that you would like to participate in.

    **Entry same day is allowed with hand stamp. If you would like to return the next day, you will need to purchase ticket again.

  • Unlimited turns on 10 rides, inflatables and ice-skating rink:

    • Ice-skating rink

    • Polar Express Train

    • Carousel

    • Ferris Wheel

    • State Fair Slide

    • Rock Wall

    • Mechanical Swing Chairs

    • Round Up Ride

    • Polar Bear Plunge Slide

    • Giant Elf Bounce House

    *Baby and toddler soft play area for 2 & under is complimentary.

    *All riders must have wristband. No individual ride tickets will be sold. Wristband only.

  • Babies & Toddlers under 24 months old are free of charge and will enjoy complimentary access to our Baby & Toddler Holiday Soft Play Area which is a fenced-in area with foam mat, ball pit, baby slide, etc. If you would like to participate in a ride with your little one like the carousel then you will need to purchase the wristband for yourself.

  • Yes, you must obtain a hand stamp at the exit of the festival in order to return same day at no additional charge. If you would like to return the next day, you will need to purchase another ticket.

  • Parking in the area in 100% FREE. Please visit the Parking page HERE for the map of garage options.

  • December in South Florida is in the middle of the dry season, and rainfall is highly unlikely. It is a beautiful time of year here, with temps in the low to mid-70’s. The Boca Holiday Festival is a rain-or-shine event. No refunds will be given for rainfall.

  • Dogs are not allowed at the festival for the safety of the children and attendees Service dogs only allowed. Thank you for your understanding and cooperation.

  • There will be many local vendor food booths proudly serving you meals, snacks, drinks (both alcoholic and non-alcoholic), desserts and sweet holiday treats available for purchase. No outside food or drink is allowed into the festival.

  • Yes, there are built in restrooms at the amphitheater with ample stalls and are carefully taken care of by our cleaning staff. There will also be plenty of tables and chairs for dining and seating throughout the festival grounds.

  • No. There will not be ATM’s at the festival.

    The Box Office and Activities Ticket Purchase Tent will accept cash and credit card payments via Visa, Mastercard, Discover and American Express.

  • Bikes are not allowed in the festival. Please leave bikes outside before entering.

  • Refunds only up to 7 days before the event on pre-purchased tickets. No refunds at the festival.

  • Please visit our Vendor page for full details, booth pricing and to apply.

  • We encourage you to come as festive as you can….think Christmas, Hanukkah and winter prints! You will be walking on pavement and grass so sneakers or comfortable footwear is encouraged. This festival is a family-friendly event. Please be mindful of your actions, language and dress.

  • Please feel free to contact us.

  • In consideration for participating in the rides and activities at the Boca Holiday Festival (produced by Artisan Promotions Inc.) taking place on December 9 & 10, 2023, at Mizner Park Amphitheater in Boca Raton, FL, all ticket purchasers and attendees using tickets and wristbands, automatically acknowledge and agree to this agreement.